LinkedIn is a hellhole and this Twitter account proves it

LinkedIn is a unique kind of toxic nightmare. The type that, if it were a real city or town, would be the desolate setting of a video game where you blast its mutated inhabitants with railguns. Highlighting the weapons-grade twattery of the residents of LinkedIn-upon-Thames is my current favorite Twitter account, @craponlinkedin, which wades through…

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Weekly News: Voice Activation, Amazon’s ‘Alexa for Hospitality’, GMB Featured Partners Program

Here is this week’s roundup of the top news items related to local marketing and advertising, local media, technology, local commerce, consumer behavior and more. Insight & Commentary Stop Selling Traditional Websites, Sell SMBs a Future Online (June 20, 2018)LSA Insider: “While Google My Business and Facebook are critical to any digital presence, new tech,…

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Facebook mistakenly leaked developer analytics reports to testers

Set the “days without a Facebook privacy problem” counter to zero. This week, an alarmed developer contacted TechCrunch, informing us that their Facebook App Analytics weekly summary email had been delivered to someone outside their company. It contains sensitive business information, including weekly average users, page views and new users. Forty-three hours after we contacted…

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The Dos and Don’ts of Chatbots

New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020. VCAs and chatbots already exist within the CX space, but this prediction reveals AI technology is without a doubt the future of CX. But these advancements, while exciting, might spell trouble in the coming years.…

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