As the world continues to battle the coronavirus, many technology companies are finding innovative ways to combat the virus, such as digital signage hand sanitizer dispensers or free virtual educational tools. One company called RoboAds is using a robot to help in this battle.
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Although digital displays have been a feature of the retail world for years, new capabilities are opening up new opportunities.
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Here’s the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.
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Mark Smith, president at Kitewheel, says retailers are swimming in customer data for creating fairly detailed customer profiles. And, with the right analytics tools, they can extrapolate from this data to generate maps of buyer journeys and ideal customer profiles for more effective targeting.
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All types of locations where people congregate to enforce social distancing and identify individuals with high temperatures on account of COVID-19. In response, technology providers have developed automated identity and temperature monitoring tools that allow locations to check people’s temperatures.
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In this week’s HP-sponsored podcast on how COVID-19 is impacting retail, Retail Customer Experience contributing podcast host Bradley Cooper shares insight from experts on the very different consumer behavior in play and why retailers must focus as they can’t afford to disappoint shoppers returning to the brick-and-mortar experience.
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Richard Piper, business development director at Webloyalty, shares how retailers, in the wake of COVID-19, has a big task ahead: thinking about the long-term and continuing to communicate with customers.
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