The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer experience ecosystem.
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Many companies claim they are “data driven,” but PARCO Co. Ltd.—the 66-year-old Japanese shopping-mall and department-store chain—has earned that title. It competes with both large online retailers and brick-and-mortar chains by capitalizing on the innovative use of multiple data sources.
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Retailers are increasingly incorporating Internet-of-Things devices into store operations, but delivering on the value proposition requires dependable connectivity.
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A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers during a discussion at the Interactive Customer Experience Summit at the Omni Frisco in Dallas.
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Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a standout customer experience, will be richly rewarded.
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A new global study by TNS explorers consumers attitudes toward making payments on wearables, mobile apps and cashless systems as well as the role of cash in the payments mix. Download this report now to discover differences in opinion across geographic locations, age groups and gender.
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Shawn Myers, who leads B2C product marketing for Oracle Marketing Cloud, shares insight on how retailers can harness power rather than simply reacting to forces when it comes to a compelling customer experience.
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Lee Davies, marketing manager for www.wireless-sensors.co.uk, offers up insight on how retailers can gain large tracts of information about customers when they shop in person and utilize IoT to fine tune retail space in real-time.
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Retail, restaurant and service employees play a critical part in a rewarding customer experience and that’s why the employee experience must be as fulfilling and engaging as that of the customer.
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