Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the exception. The absence of an emotional connection is the definition of a poor customer experience.
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While the expanding range of Internet-of-Things (IoT) enabled devices and cloud services is meeting consumer demand, are these technologies creating undefended gaps in security for cybercriminals to exploit? This infographic looks at whether this is a real concern.
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An estimated five to six hundred thousand visitors stop by to explore the Museum of Flight each year. The astonishing aviation artifacts paired with some of the most knowledgeable tour guides, many of whom served as pilots in World War II and now act as volunteers, attract flight enthusiast from all over the world. Source::…
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John Larson, senior partner at John Larson & Company, shares how retailers can « play it smart » and take advantage of the back-to-school shopping season while minimizing any adverse impact on frequent, loyal customers.
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ZIVELO has partnered with Ascentium Capital, the nation’s largest private, independent finance company, to provide financing options to clients.
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Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and every customer.
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Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online shopping, leaving mall owners to grapple with an escalating number of darkened stores and rethink business strategies on how to stay relevant and, more importantly, profitable.
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Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.
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Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts when it comes to customer experience and how testing and collecting the right data can improve customer experience.
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