Avoid these 8 mistakes and be a winner in personalization
Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.
Source:: Latest Media
7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017
Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.
Source:: Latest Media
Outdoor recreational retailer Moosejaw now knows the full story of its customers’ experience
Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.
Source:: Latest Media
City Furniture takes digital-edge approach to enrich customer in-showroom experiences
City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer’s strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.
Source:: Latest Media
‘Bodega Mania’ fails to make the case for technology
Hopefully, Bodega’s social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the public on important forthcoming changes.
Source:: Latest Media
Self-Service Kiosks that Bring You Business Not Make You Busier
Take a quick look at various interactive self-service kiosks by Qwick Media and empower your business with powerful solutions that generate business.
Source:: Latest Media
2022: The death of the CXO
BookingBug CEO Glenn Shoosmith explains why retailers must have a 360-degree view of their customers and unify their communications. Customers are increasingly expecting to talk to companies across different channels, depending on their demographic.
Source:: Latest Media
L’Order Management System : chef d’orchestre de l’expérience client
Le développement exponentiel du commerce omnicanal porté par l’évolution des habitudes d’achat du consommateur donne toute sa légitimité à l’adoption d’un OMS (Order Management System). Que les ventes se fassent sur Internet, par téléphone, catalogue ou via une application smartphone dédiée, l’Order Management System est une solution informatique qui permet aux marques et aux enseignes…
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