Usabilla 2018 Year in Review

Looking back on 2018, Usabilla made great strides in just one year and all in the name of better customer experiences. With the expansion of our Amsterdam headquarters, countless events and collaborative meetups, recognition by Forrester and G2 Crowd as a leader in Voice of Customer and feedback and nearly 70 new faces joining our…

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Mesurer la performance de l’Expérience Client Au-delà du Net Promotor Score (NPS)

Il ne fait aucun doute que l’expérience client (CX) a une influence primordiale sur la compétitivité d’une entreprise et, est á l’heure actuelle un véritable facteur de différentiation. Dans une étude récemment réalisée, l’institut de recherche Walker annonce, que dans un futur proche, en 2020 pour être précis ; près de 86% des consommateurs seraient…

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Fostering Learning Environments to Generate Sparkle

By Daniel Szuc and Josephine Wong Our environment refers to everything around us, including physical, chemical, and other natural forces. People constantly interact with their environment—including interactions between other people, animals, plants, soil, water, air, and other living and inanimate elements. They adapt themselves to the conditions of their environment. Their environment affects their growth…

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Resisting the Lure of Dark Magic in User-Interface Design

By Steve Turbek “Any sufficiently advanced technology is indistinguishable from magic.”—Arthur C. Clarke People usually interpret Clarke’s quotation as a positive recognition of the power of technology. The new user interfaces (UIs) of gestures, voice, and chat aspire to magic, enabling people to control technology without any apparent, screen-based user interface. For some designers, this…

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Usabilla Experience 2018 – Munich

After successful editions of our global Usabilla Exchange in Amsterdam, we decided to launch an event for the DACH region as well, the Usabilla Experience, which took place in Munich on November 15th in the freshly opened WeWork Neuturmstrasse, in the heart of Munich. Joined by existing Usabilla customers and User Feedback enthusiasts, the evening…

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Employee Spotlight: Chadhlia Mazouz, Business Development Representative

We’re excited to feature another Usabilla face in our Spotlight series. Next up is Chadhlia – our Business Development Representative for the French market in Amsterdam! Name: Chadhlia Mazouz Nationality: Belgian & Tunisian Role at Usabilla: Business Development Representative (France) Department: Sales Office location: Amsterdam Name one thing that’s on your bucket list. I want…

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Analyticsdagarna 2018

Usabilla attended Analyticsdagarna, “Sweden’s Leading Event in Measurement and Digital Analysis” on November 14th in Stockholm. The event took place in the Bryggarsalen, a charming former brewery in the heart of Stockholm, the event attracted over 140 industry professionals to network, share best practices and learn about the latest trends in the industry. As official…

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