The Dos and Don’ts of Chatbots

New research from Gartner reveals that 25 percent of customer service operations will use virtual customer assistants (VCAs) by 2020. VCAs and chatbots already exist within the CX space, but this prediction reveals AI technology is without a doubt the future of CX. But these advancements, while exciting, might spell trouble in the coming years.…

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How to ensure that your paper readership follows through the digital transition?

Stop the haemorrhaging of loss of revenue associated with your digital transition Today’s push towards digitization poses some of the greatest existential challenges that the printed press industry has ever faced. International gamechangers like Facebook have changed the way audiences receive and consume media. In fact, two-thirds (67%) of Americans report now regularly use Facebook…

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User Research Within Budget

By Saravanan Chandran The project lead shared his estimate for the development of the proposed API: 21 business days with four resources. The project requirements were to migrate the features and functionality of a legendary network-monitoring application to a new Web-based application. The initial project meeting started with an analysis of each of the existing…

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Case Management

We’re thrilled to announce the new Usabilla for Websites Case Management features, designed for team efficiency. Your feedback is only as valuable as it is actionable. In order to organize and disseminate feedback as quickly as possible, we’ve introduced a leaner workflow with more convenient ways to manage the voice of your customer. By prioritizing,…

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