Conducting International User Research

By Janet M. Six In this edition of Ask UXmatters, our expert panel discusses some key considerations for conducting international user research. These include ensuring that the researchers have the proper training to handle international research effectively, as well as knowledge of the legal requirements in different countries. There are also the practical considerations of…

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Platform UX: Facilitating Cross-Application Workflows with Deep Linking

By Amy Chess The integration of enterprise applications is a complex, long-term process that requires careful consideration of business goals, user input, and technical constraints. Enterprises often apply the word integration broadly to describe different types of integration scenarios. In some cases, integration refers to connecting separate applications in ways that enable those applications to…

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Book Review: Human + Machine

By Pabini Gabriel-Petit As UX professionals, it’s important that we stay abreast of the latest technologies and consider how they might impact UX design. So, over the past year or so, I’ve read more than half a dozen books, as well as numerous articles on various aspects of artificial intelligence (AI)—ranging from highly technical books…

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Supporting Localization

By Jonathan Walter Users want to work in familiar languages and environments, so companies that build and sell enterprise products to customers from different cultures and in different locales must support these expectations. Doing so requires localization—adapting documents or products to ensure they’re culturally appropriate. However, product teams often overlook this requirement or put off…

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Creating a Usable Intranet Despite the Backend

By Maria Taylor Intranets have evolved considerably since their debut in 1994, changing from simple document-management systems to unifying business collaboration and communication solutions. Successful intranets bring real, bottom-line benefits to businesses—including improved efficiency, increased productivity, and satisfying employee experiences in today’s digital workplaces. Typically, by the time a company has matured sufficiently to acknowledge…

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Sample Chapter: Just Enough Research

By Erika Hall These excerpts are from a sample chapter from Erika Hall’s book Just Enough Research. 2013, A Book Apart. Chapter 8: Analysis and Models Qualitative analysis can seem like a mysterious process. A group of people enters a conference room with interview notes and stickies and emerges with recommendations for creating or changing…

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The Reason for Micromobility

At the Micromobility conference in Richmond, CA Horace Dediu talked through why micromobility solutions need to exist and why they are set up to succeed today. Here’s my notes from his talk on The Reason for Micromobility: The wealthiest nations have always been those with the highest rates of urbanization. Across the World, urbanization continues…

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