Will Mobile-Only Coffee Shops Work?

Starbucks popularized mobile-ordering and is now a leading form of mobile payments. That’s mostly because it solves tangible pain points like saving people time. That’s our longstanding rant on success factors amidst “solution in search of a problem” mobile payment products. But more to the point, is mobile-ordering enough of a “thing” to justify stores…

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Holiday eCommerce Blitz: Totals & Takeaways

Data Scout is LSA’s series that curates and draws meaning from third-party data. Running semi-weekly, it adds an analytical layer to the industry data that we encounter in daily knowledge building. For LSA original data, see the separate Modern Commerce Monitor series. The figures are in for the Black-Friday through Cyber Monday shopping blitz, and…

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The finite era of “actionable insights”

For years, “actionable insights” have been the Holy Grail for data analytics companies. Actionable insights, the thinking goes, are the end product of data collection, aggregation, analysis, and judgment. They enable a decision-maker to modify behavior and achieve desired outcomes. The process begins with data collection, which can take many forms. There’s a big difference…

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