Rabobank has Implemented Usabilla to Create Seamless Digital Experiences

Amsterdam, (10th of July 2018), Rabobank has implemented Usabilla’s Voice of Customer Solution (VOC) to better understand its customers and their journeys through Rabobank’s digital channels. Earlier this year, Rabobank won the 10th edition of the CustomerFirst Awards in the “banks” category. This award is used to highlight the most customer-friendly organization in the Netherlands.…

Handling Delays

By Steven Hoober Ding. “This is your train manager. I’d like to apologize for the impromptu stop in the middle of nowhere….” Delays happen. Complex systems such as a train from London to Leeds encounter situations that get in the way of our expectations. The Virgin EC train manager adjusted our expectations well by announcing…

Providing Better UX Recommendations

By Jim Ross As UX researchers, we provide two main types of information: findings and recommendations. The findings describe both the existing state of problems and opportunities a researcher has identified. Recommendations describe how to solve those problems and take advantage of those opportunities. While it’s very important for your audience of stakeholders to understand…

Book Excerpt: Living in Information

By Jorge Arango This is an excerpt from Chapter 8 of Jorge Arango’s new book Living in Information: Responsible Design for Digital Places. 2018, Two Waves Books, an imprint of Rosenfeld Media. Chapter 8: Systems A well-thought-out structure is a necessary component for a viable environment—but it’s not sufficient. For you to be able to…