The Scope of User Experience

By Janet M. Six In this edition of Ask UXmatters, our expert panel addresses scoping UX projects and what functions are within and outside the scope of User Experience. It seems that the definition of User Experience is constantly expanding. First, our experts discuss how the business community currently perceives the practice of User Experience…

Details

Book Review: Information Anxiety

By D. Ben Woods One thing we can count on is that the quantity of information is increasing over time. The prevalence of information, its relationship to knowledge, and its impact on people’s decision-making faculties is becoming a more central concern for UX professionals. Richard Saul Wurman, the author of Information Anxiety, is a trained…

Details

SurveyMonkey rachète Usabilla et élargit sa gamme de solutions de collecte de feedback

La technologie VoC (Voice of Customer) d’Usabilla apportera une valeur significative aux entreprises clientes de SurveyMonkey et contribuera ainsi à accélérer la croissance des revenus de ces entreprises. SAN MATEO, Californie et AMSTERDAM – 5 mars 2019 SurveyMonkey (Nasdaq : SVMK), l’un des géants mondiaux des logiciels de sondage, a annoncé aujourd’hui, la signature d’un…

Details

Usabilla Joins SurveyMonkey

AMSTERDAM, March 5, 2019–Usabilla has entered an agreement to be acquired by SurveyMonkey, a California-based, NASDAQ-listed global survey software company. SurveyMonkey’s mission is to power curious individuals and organizations around the globe to measure, benchmark, and act on the opinions that drive success; in line with Usabilla’s continued efforts to empower companies to capture the…

Details

Choosing Your Battles, Part 1

By Jonathan Walter UX professionals often find it difficult to demonstrate the value of User Experience to enterprise product teams, especially when companies or organizations lack UX maturity. Perhaps you’ve found yourself outnumbered on teams of solution-focused developers and their like-minded peers, feeling as though no one understands your perspective. You might have been the…

Details

Designing for Intrinsic Understanding

By Steven Hoober In the design community at large, we frequently derive amusement from mocking product-assembly instructions—especially those for flat-pack products from Ikea. But I’ve recently experienced a bit of a revelation regarding instructions and product design. When I finally got a plumber to replace a dripping faucet in our upstairs tub, I took the…

Details

Lead, Don’t Manage, Part 1

By Jim Nieters In response to previous Management Matters columns, readers have asked me to explain the differences between a manager and a leader. In this column, I’ll explain these differences and highlight the value of moving from a tactical management role to a strategic leadership role. In today’s marketplace, products and services must provide…

Details

The Need to Unlearn

By Lindi Reka Having to deal with a lot of information from different fields gives us an overview of where we stand in the big picture, but at the same time, it can restrict and sometimes confuse or shift our way of thinking. When there’s too much information, making decisions becomes more and more difficult.…

Details