How Build.com Stays Customer-Centric Without Taking Stabs in the Dark

Last week we chatted with Chrystal Jaeger, UX/UI Designer & Researcher at Build.com, the world’s largest online-only home improvement company, where she manages their Usabilla feedback and spearheads many of the company’s customer-centric efforts. Hi Chrystal! Thank you so much for chatting with us. Can you tell us about your role and responsibilities at Build.com?…

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The Role of Observation in User Research

By Jim Ross User research consists of two core activities: observing and interviewing. Since we’re most interested in people’s behavior, observing is the most important of these activities because it provides the most accurate information about people, their tasks, and their needs. While interviewing is also very important, the information people provide during interviews isn’t…

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Case Study: Collaborative Engineering with Lean UX

By Rachel Wilkins Patel The adoption of iterative product development has required teams to make time-boxed decisions, iterate quickly, and pivot as necessary. At Rockwell Automation, where I work, we transitioned some of our product-development projects to SAFe (Scaled Agile Framework) agile development about three years ago, and we’re continually trying to improve the efficiency and…

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TF1 Choisit Usabilla comme Solution de Feedback Utilisateur

AMSTERDAM — Usabilla B.V. (www.usabilla.com) est fière d’accompagner le groupe TF1, dans son objectif de se rapprocher plus près de son audience digitale. Usabilla accompagnera les équipes des produits digitaux à acquérir un niveau élevé de connaissances de leurs audiences digitales à travers les commentaires proposés par ses utilisateurs. L’objectif final de ce partenariat est…

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