Human Experience in 2018

Last month saw the inaugural Human Experience (HX) Meetup hosted in Central London for an evening of insightful talks, absorbing discussions and great food & drinks. Hosted by Usabilla and Chattermill, the Human Experience meetup takes a people-centric approach to how we design experiences for the digital world, focusing on how listening and understanding is…

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How ZTE became the focal point of US/China relations

Here in the States, ZTE has been content with a kind of quiet success. The Chinese smartphone maker has landed in the top five quarter after quarter (sometimes breaking the top three, according to some analysts), behind household names like Apple, Samsung and LG. Suddenly, however, the company is on everyone’s lips, from cable news…

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How to use SEO on LinkedIn

SEO on LinkedIn is too often overlooked, and it’s time you start viewing LinkedIn, just like Google, as a search engine. With access to a whole network of professionals, the opportunities for those who are savvy enough can be endless. LinkedIn is the most popular platform for B2B companies to acquire new clients so being…

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How to Make User Research a Conversation

By Meghan Wenzel A good user researcher is able to connect with participants, establish rapport and gain trust, and make people comfortable sharing their candid feedback and deeper needs. An effective user researcher must skillfully guide conversations with participants—allowing them to flow organically, while probing more deeply on interesting comments—and always remain mindful of leaving…

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How to Create Good Error Messages

By Steven Hoober In this column, instead of talking about one of my usual topics—tactics to avoid errors—I’ll discuss how to work within constraints and pragmatically address real-world issues. During the software-development process, your team may ask you to design an error message. Annoying edge cases all too often pop up—usually too late in the…

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How gaming can help solve cybersecurity woes

Who would’ve thought a few years ago that in one year, we would see the personal information of all U.S. voters leaked, the Social Security numbers of more than a hundred million people stolen, and the sensitive financial data of hundreds of millions of people exposed by companies that were supposed to protect them? All…

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House Democrats release more than 3,500 Russian Facebook ads

Democrats from the House Intelligence Committee have released thousands of ads that were run on Facebook by the Russia-based Internet Research Agency. The Democrats said they’ve released a total of 3,519 ads today from 2015, 2016 and 2017. This doesn’t include 80,000 pieces of organic content shared on Facebook by the IRA, which the Democrats…

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House committee accepts amendment to uphold ZTE ban

The bizarre recent tale of ZTE is getting another wrinkle. Earlier today, a bipartisan House Appropriations Committee unanimously voted to accept an amendment to uphold sanctions against the company. The amendment to the 2019 Commerce, Justice, and Science Appropriations bill is, of course, being viewed as a rebuke of the president, whose tweets over the…

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