The Realities Of User Experience Design Within The Luxury Industry

For luxury companies and upscale lifestyle service providers, excellence in experience is an essential component of the value delivered. Conceptually different from the mass market, the luxury domain relies not only on offering the highest differentiated products and services, but on delivering experiential value. Adopting technology and embracing a digital presence through platforms and initiatives,…

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The next big gold rush

As we look to the next evolution of our digital ecosystem, it seems certain that virtual goods will play a much larger role. From vanquishing new breeds of digital monsters to defining a modern asset class, virtual goods will enable new experiences and redefine traditional ones. Indeed, this new gold rush will create opportunities for…

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The bull case for Snapchat

Before I make a product-driven case for Snap Inc. achieving a $100B market cap by 2020, I should note that I’ve been a Snapchat bear for much of the company’s existence. That guy at the water cooler scoffing at Evan Spiegel for turning down Facebook’s $3B acquisition offer and complaining that the Snapchat app violates…

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